Returning and Cancellation

If you have purchased a product that you believe to be defective (damaged or simply does not match the product you ordered), you can report the defect within two days of delivery. To exercise these rights, you must notify us in writing of the deficiency at buy@urbanone.me with a detailed description and a picture of the deficiency.
Shipping costs are borne by the buyer. If the material defect is justified, the shipping costs will be compesated to the customer. The buyer will be notified of the resolution of the complaint within eight days of receipt of the product, and the product will be replaced with a correct one or, if agreed differently, money will be returned to the account. Once you order and pay for a product, cancellation is only possible within the same day by notifying us at buy@urbanone.me. In this case you will receive a confirmation mail and the money will be returned to your account

Security Statement and Payment Methods

We implement a number of technical and organizational measures to ensure the protection of personal data during collection, transfer and storage. Monargo endeavors to appropriately protect your personal information, but does not guarantee the complete security of the personal information you provide to us and is not responsible for the theft, destruction, loss, intentional or unintentional disclosure of your personal information or information about you. Monargo adheres to generally accepted standards for the protection of information received during transmission as well as after receipt, but no electronic transmission or storage is 100% secure, so we cannot guarantee complete security. Monargo uses SSL technology (Secure Sockets Layer) to secure the encryption of personal and credit card information. Monargo cooperates with a company that ensures the security of our services and your personal information. Monargo users are additionally protected by changing the firewall and other technologies to ensure data protection. Method of payment Urban One made Credit Card Payment possible. In our online store you can buy using credit cards MasterCard, Maestro, Visa .

Payment conversion statement

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

Data protection when paying

When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant's system and the registration itself is protected by SSL data encryption. PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

EUR - English

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