We put our main focus on the customer. It's of great importance for us that you feel safe and secure. Urban One respects your privacy and protection of personal data you provide to us when you visit our website. So please read about how Urban One under Monargo processes your personal information.

The purpose of the Privacy Policy is to easily present to you the personal information we collect about you, on what basis and for what purposes we process it, the ability to review the management of your privacy settings and your rights regarding personal information.

Urban One - Monargo doo's privacy policy is in accordance with the Law on Personal Data Protection ("Official Gazette of Montenegro", No. 79/08 of 23.12.2008, 70/09 of 21.10.2009, 44/12 of 09.08 .2012) passed on 08/17/2008. (hereinafter referred to as the General Regulation on the Protection of Personal Data) and the legislation of the Republic of Montenegro.

1. Data processor

Responsible for the processing of your personal information described herein as a data processor is:
Monargo doo.
Djoka Mirasevica M3
81000 Podgorica
Your questions regarding this Privacy Policy, the confidentiality of your personal information, the processing methods or your claims regarding the exercise of personal data rights will be answered by the responsible person and / or data protection officer at Monargo doo - UrbaOne at


Monargo doo collects, records, stores, sends and otherwise processes the personal information it has about you based on various legal bases and for the purposes set out below.

2.1. Contract Based Processing - purposes

Product Sales / Purchase Agreements - Enabled personal information of customers in online stores at (regardless of registration);

i Internet or mobile service agreement - personal information of the client (e.g. user account registration)

As part of exercising rights and fulfilling contractual obligations, Monargo processes personal data of individuals for the purpose of identifying an individual, entering into a contract (when a contract for the sale of a product between Monargo and the buyer in an online store is made at the time when Monargo sends an email to the buyer about the status of his order ("Order ready / prepared for download"), personal information in this case is deemed to have been sent on the basis of contractual legal basis and for the purpose of contracting), for communication with you (notification of changed general conditions, new version of mobile application, etc.) .) to provide customer support (e.g. technical troubleshooting), and in the case of purchases for the purpose of order fulfillment (procurement, product delivery, invoicing, resolving potential customer requests (complaints, warranties)), sending notices to individuals regarding order realization and any other purposes which are required to complete an order, to save a purchase history (registered users only), to carry out any billing procedures, and for their own accounting and tax purposes.

2.2. Processing based on legal obligations- purposes
Monargo processes personal information on the basis of legal obligations that apply to Monargo ( e.g. certain tax regulations, keeping accounts, storing prizewinners; data, etc.).

2.3. Processing based on legal interests- purposes
Monargo may process personal data on the basis of the legitimate interests pursued by Monargo, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject who requires the protection of personal data. In the case of further processing of information collected about an individual, Monargo carries out an assessment in accordance with the General Regulation on the protection of personal data. Such further use of the data in a pseudonymized or aggregated form is the legal use of the data for marketing and other business or technical analyzes of

Monargo. As an additional measure for some forms of further processing of traffic data, the deletion of certain data can also be used.
Based on a legitimate interest, Monargo may process data to the extent necessary and proportionate to ensure the operation of the Internet services, specifically to prevent unauthorized access to your account, spread malicious codes, prevent fraud, etc. other misuse of the Website or mobile application as well as the protection of your intellectual property rights in connection with the Internet Services. Based on legal interests, Monargo may process your personal information also for the purposes of direct marketing (in the case of customers), prevention of abuse, the pursuit of claims or defense against claims in administrative and legal proceedings.

2.4. Consent (Permit) Processing - Purpose
The Monargo Company processes personal information on the basis of consent to the processing of personal data that an individual submits to the company for the following purposes:

for direct marketing purposes - receipt of notification. The announcements contain current offers, benefits and / or invitations to the events of the manager and his business partners, invitations to participate in sweepstakes and competitions, and useful tips, news and reminders from the world of sports and healthy lifestyles;

ito conduct marketing analysis and customer segmentation as well as to send customized product and service offerings;

iifor the purpose of participating in giveaways.

In view of the personal data provided, you can recieve notifications and personalized offers via SMS, MMS to a phone number, e-mail to the email address provided, or in hard copy to the address provided.

You may revoke or amend your consent at any time in the same manner as the consent was permitted by clicking on the unsubscribe button at the bottom of the email; in your account settings or by sending a specific consent revocation request to .

Since consent includes direct marketing based on an individual's profile, Monargo may conduct the classification of individuals into segments based on the use of Monargo's websites for the purpose of customized service and product offerings.


Monargo collects a variety of information, including personal information, with which you can be directly or indirectly identified if you or others choose to share this personal information with Monargo. We receive information in a number of ways, including shopping at an online store, signing up for email notifications (direct marketing), registering an account at an online store, and visiting websites.

The personal information we collect:

basic personal information such as first and last name, date of birth, email address, residence address (street, house number, postal code, place, country), delivery address (street, house number, postal code, place, country) , telephone number and password to ensure the protection and use of our services;

i purchase and payment information, whereby in the case of payments made via credit card, the contents of the card data are not stored in Monargo's databases;

4. COOKIES and related technologies

When you use our Internet services, cookies are installed on your computer. In general, cookies and related technologies work by assigning a unique number to a browser or device that has no meaning outside of Monargo

Monargo uses these technologies to personalize the experience and to help provide content specific to your use.

You can use the settings in your browser or mobile device to manage the information collected through cookies or related technologies. Monargo agrees to allow you to manage your privacy and sharing, but takes no responsibility for incorrect Do Not Track signals from your Internet browser. Refusing cookies may cause some features of the services offered to you to be unavailable.


5.1. Account updates
It is the responsibility of the individual to submit accurate and complete information. Any registered changes to personal data in the account of an online store or mobile application may be updated, adjusted or modified by the registered user in the account settings.

5.2. Account closure
If you wish to close your online store or mobile application account, you can do so at any time in the settings tab of your account (following the instructions on the website that is updated from time to time) by sending a request to close your account at the contact address. A written request must be accompanied by proof of identity and address. The account will be closed within 10 business days of admission of the individual's written request and proof of correctness.

Closing an e-commerce account does not mean withdrawing consent (unsubscribing) from receiving notifications and direct marketing.

Please note that some personal information about you that we process under a contract may not be erased in accordance with tax law regulations and stored for 10 years from receipt of an order, ie resolution of a complaint or return of a product.


6.1. Contract handlers
Monargo may provide your personal information to third parties with whom it has contracts for the processing of personal data (hereinafter referred to as "contractual processors") for the purpose of supporting, analyzing and continuously improving our services, processing payments or delivering orders. Contractors shall have access only to such personal information that is strictly necessary for them to provide the services they perform for us and only for the purposes of performing these tasks on our behalf and may not use them for any other purpose. Contractors are required to protect your personal information.

Monargo may work with contractors who process statistics for us about how you use our services for the purpose of advertising our services, and to display information that may be in your interest. Such processors have access to anonymous data only.

6.2. Third-party websites and applications
We may share your personal information with your permission with third-party applications if you choose to access our services through such an application (e.g., Facebook, Google Account). Monargo is not responsible for what third parties do with your information, so you must ensure that you trust the application and that it has appropriate guidelines in place to protect your personal information.

There are links to Monargo websites that are not under the control of Monargo. By visiting this site, you may send your information to third parties with whom Monargo does not have a personal data processing agreement. These sites have their own privacy policies in which they process your personal information. Please read their privacy policy, to get acquainted with how they process your personal information on the websites of third parties you visit.

6.3. Joint Managers
We may share your personal information with the contractual partners with whom we act as a joint manager who, in accordance with this privacy policy, may process your personal information (e.g., a giveaway in collaboration with suppliers).

6.4. Universal legal succession
In the case of a merger, or if Monargo becomes involved in a business association, division or transfer of business to a third party, your personal data may be transferred to a third party associated with the acquisition of Monargo.

6.5. Public bodies
Not withstanding the provisions regarding the storage period of personal data under the Privacy Policy, we may store your personal data for long periods and send it to third parties such as the police, prosecutor's office, court and other competent state bodies inside or outside Montenegro if we evaluate that such enabling is necessary and based on the law solely for the purpose of preventing, investigating, detecting or prosecuting criminal offenses. We may also release your personal information to public authorities when necessary to obtain or defend legal claims in court or in administrative or out of court proceedings.

6.6. Sending data to non-EU or EEA countries
In the case of using internet services outside the EU Member States, the data sent can be transmitted, stored or processed in third countries where legislation in the field of personal data protection prescribes different standards than in the EU or EEA Member States. By using the Services in countries outside the EU, you agree that the personal data may be transferred or transmitted to entities located in third countries. Otherwise, Monargo will not personally disclose your personal information to countries outside the EU or EEA.


We store personal information for as long as is necessary to secure our services, that is, for longer if there are legal obligations.

The personal data associated with your account is stored until the account closes, and the data related to the purchase made by the user in the online store is stored. You can either close your account yourself in your account settings or ask us to delete it. Closing your account and deleting your personal information can take up to 10 business days to complete. Please note that we may retain some information from closed accounts in accordance with the law for the prevention of fraud, debt collection, dispute resolution, troubleshooting, assistance with investigations by competent authorities, the achievement of conditions of use of services and the adoption of other measures permitted by law. The information we retain will be processed in accordance with this privacy policy.

Information regarding payment for online shopping purchases and related contact details of individuals may be stored for the purpose of fulfilling contractual obligations until full payment of services, or until the expiration of the statute of limitations on individual claims, which may be up to five years, by law. In accordance with tax regulations, invoices issued are kept for a further 10 years after the end of the year in which the invoice was issued.

We keep personal data obtained from consent until the revocation of consent, but for a maximum of 5 years.

Information that you no longer need for the purposes for which it was collected or otherwise processed may be anonymous and combined with other information that does not allow the individual to be identified as providing statistical information that is commercially useful to Monargo, such as statistics on the use of the services we provide. This personal information is anonymous and does not allow you to connect with an identifiable individual.


We implement a number of technical and organizational measures to ensure the protection of personal data during collection, transfer and storage. Monargo endeavors to appropriately protect your personal information, but does not guarantee the complete security of the personal information you provide to us and is not responsible for the theft, destruction, loss, intentional or unintentional disclosure of your personal information or information about you. Monargo adheres to generally accepted standards for the protection of information received during transmission as well as after receipt, but no electronic transmission or storage is 100% secure, so we cannot guarantee complete security. Monargo uses SSL technology (Secure Sockets Layer) to secure the encryption of personal and credit card information. Monargo cooperates with a company that ensures the security of our services and your personal information. Monargo users are additionally protected by changing the firewall and other technologies to ensure data protection.

Data protection is the responsibility of the user with appropriate protection of his or her mobile device or computer, as well as protection of the username, password and appropriate software (antivirus) protection of your electronic device. To ensure that these measures are effective in preventing unauthorized access to your personal information, you must be aware of the security features available to you through your browser. Use a browser that provides security feature settings before you submit your personal or credit card information online. Please note that if you use a browser that does not support SSL technology, such transfer of personal data may be risky.

Most browsers allow notifications if you are on a website that does not provide a secure connection or if you are submitting information through an unsecured connection. Monargo recommends that you enable these features of your browser to help keep your personal information secure. You can also track your address (URL). Secure Internet addresses start with https: // instead of http: //, along with the secure connection symbol used by your browser (usually the lock symbol at the beginning of the internet address). Such a symbol indicates the use of secure communication with the browser. Please check the details (correctness) of your site's security certificate at the same time.

Disclaimer. Monargo is committed to protecting your personal information and information about you, but no online connection can be 100% secure and cannot guarantee the complete protection of the information you provide to us. You provide your personal information to us at your own risk.


An individual may at any time require Monargo to confirm to him whether the data relating to him is being processed, if they are processed to allow access to personal data and to be provided with information regarding the processing of his personal data (e.g. about the purpose of the processing, the type of the personal data, users, to whom personal data have been or will be sent to, the estimated storage period, technical and organizational measures for data protection, etc.).

9.1. Right to access data
An individual may at any time require Monargo to confirm to him whether the data relating to him is being processed, if they are processed to allow access to personal data and to be provided with information regarding the processing of his personal data (e.g. about the purpose of the processing, the type of the personal data, users, to whom personal data have been or will be sent to, the estimated storage period, technical and organizational measures for data protection, etc.).

9.2. Right to rectify
An individual may at any time request that Monargo enable him to correct inaccurate personal information concerning him and to supplement incomplete personal information.

Registered users can do this through the settings of their online store account.

9.3. Right to delete
In accordance with the conditions as further specified by applicable regulations, an individual may at any time request that Monargo grant him the right to delete personal data (the so-called right to delete).

9.4. Right to restrict processing
In accordance with the conditions as further specified by applicable regulations, an individual may at any time request that Monargo grant him the right to restrict the processing of his personal information. Registered Internet service users can do this in their account settings. It should be borne in mind that in the case of restrictions on the processing of certain personal data, it may not be possible to provide full service.

9.5. Right to object
If Monargo doo processes personal data on the basis of Monargos legitimate interests, as shown above, an individual may object to such processing in certain cases. Monargo will cease to process this personal information unless it determines that it has reasonable and legitimate reasons for proceeding with the processing or if the processing is necessary for legal reasons.

An objection against the processing of personal data for direct marketing purposes can also be raised with the withdrawal of consent to receive notification by clicking on the unsubscribe button located at the bottom of the electronic message, that is, following the instructions in the sent notification.

9.6. Revocation of consent
An individual may revoke consent at any time, in cases where he / she has given consent for the sole purpose of processing your personal data.

Registered users can revoke the consent in the account settings.

Revocation of consent does not affect the lawfulness of the processing of personal data that took place prior to its revocation.

9.7. Right of appeal to the supervisory authority
An individual has the right to file a complaint if he / she considers that his / her personal data are processed in violation of the applicable regulations governing the protection of personal data.


Monargo doo reserves the right to change the privacy policy and legislation of the personal data protection area.

Changes to our privacy policy will be posted on our website in a timely manner.

If you do not agree with the privacy policy, please stop using our internet services and close your account and revoke your submitted consent.

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