11. Delivery policy

11.1. Delivery time
The average delivery time is 3 to 5 working days.

11.2. Delivery delay
In case of delayed delivery, the buyer has the right to cancel the purchase, in which case all money will be refunded.

11.3.Delivery price
Shipping cost is 2.00 € for Podgrica and 3.00 € for every other city in Montenegro
If the total number of your order exceeds 35.00 € delivery is free.

11.4. Delivery procedure
If you order product delivery to your home address and:
you have already paid for the order, but at the time of delivery you are not at home, the carrier is obliged to inform the sender of the inability to deliver the shipment, in which case the sender is obliged to give the carrier additional instructions.

In case the buyer does not pick up the goods within the agreed time, and wants delivery again, the buyer will be charged double shipping costs.

12. Payment policy

12.1. Security Statement and Payment Methods
We implement a number of technical and organizational measures to ensure the protection of personal data during collection, transfer and storage. Monargo endeavors to appropriately protect your personal information, but does not guarantee the complete security of the personal information you provide to us and is not responsible for the theft, destruction, loss, intentional or unintentional disclosure of your personal information or information about you. Monargo adheres to generally accepted standards for the protection of information received during transmission as well as after receipt, but no electronic transmission or storage is 100% secure, so we cannot guarantee complete security. Monargo uses SSL technology (Secure Sockets Layer) to secure the encryption of personal and credit card information. Monargo cooperates with a company that ensures the security of our services and your personal information. Monargo users are additionally protected by changing the firewall and other technologies to ensure data protection. Method of payment Urban One made Credit Card Payment possible. In our online store you can buy using credit cards MasterCard, Maestro, Visa.

12.2. Payment conversion statement
Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers payment cards, total amount of transaction will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

12.3. Data protection when paying
When entering payment card data, confidential information is transmitted via the public network in a protected (encrypted) form using the SSL protocol, using the most modern methods of tokenization of sensitive data, and in accordance with PCI-DSS standards. At no time is the payment card information available to the merchant. 3D Secure protection for all merchants and customers - AllSecure Payment Gateway uses the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers the security of their purchases. Customer payment card numbers are not stored on the merchant's system and the registration itself is protected by SSL data encryption. PCI DSS Standards - AllSecure Payment Gateway is constantly complying with all the requirements of card organizations in order to increase the level of security of merchants and customers. From 2005 until today, without interruption, the system has been certified as PCI-DSS Level 1, which is the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) is a standard that defines the necessary security measures when processing, storing and transmitting sensitive card data. PCI Standards protect sensitive cardholder data during the entire payment process: from the moment of entering data at the merchant's point of sale, during communications between the merchant and relevant banks and card organizations,as well as the subsequent storage of this data.

12.4. Refund policy
In the case of a refund to a customer who has previously paid with one of the payment cards, in part or in full, and regardless of the reason for the refund, the refund is made exclusively through the same VISA, Maestro or MasterCard card used for payment. This means that our bank will, at our request, refund the funds to the cardholder's account.

13. Complaint policy

Urban One assumes no responsibility for customer mistakes, wrongly purchased products or any other mistake related to your purchasing procedures on the Website. If you have any irregularities in the purchase of the product on the Website or you have not received the purchased product, please contact customer service (buy@urbanone.me) and we will do our best to eliminate the irregularities in order to obtain the purchased product.

13.1. The right to a refund or exchange of goods
In case of withdrawal from the contract, the consumer has the right to a refund or exchange for another product. The amount is returned to the customer upon receipt of the product, and after it is determined that the product was returned undamaged and correct.

EUR - English

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